• FAQ

Frequently Asked Questions

Q. What is the check-in and check-out time?
A. Check-in starts from 15:00 and check- out is until 11:00.

Q. Is there internet connection?
A. Yes, free portable WiFi devices are available for guests to use in the property.

Q. Is there a parking lot?
A. Unfortunately, there is no parking lot, please use surrounding coin-operated parking lots .

Q. How do I make the payment?
A.  Please complete the payment at COTO CAF'E at the time of check-in. 

Q. Which credit card type can I use for payment?
A. You can pay with VISA, MasterCard, JCB. 

Q. Do you accommodate pets?
A. Unfortunately, we don’t accept any pets. 

Q. What is the child policy?
A. One child under 6 years stays free of charge when using existing beds.

Q. Can I leave my luggage before check-in?
A. Yes, luggage storage is available prior to check-in, from 11:00.